Outsourced Virtual Office, Call Answering & Cloud-Based Support for SMEs
Give your customers a professional, responsive front door, without hiring extra staff. Our virtual office and cloud-based support services handle calls, emails, and routine admin with your brand front-and-centre. You’ll never miss an opportunity, and your team stays focused on the work that matters.
Perfect for SMEs, consultants, tradespeople, start-ups and scale -ups. Sound bigger, professional, respond faster, and never miss an opportunity.
What We Do — At a Glance
Branded Telephone Answering
A dedicated or shared phone line answered in your business name. We take messages, transfer calls, and handle voicemail, all tailored to your preferred workflow.
Overflow & Out-of-Hours Cover
We step in when your team is busy and provide flexible out-of-hours or holiday cover. Customers always get a live, friendly response, even when you’re offline.
Email Triage & Inbox Management
We monitor branded inboxes, triage inquiries, forward action items, and log interactions. Your team stays focused on priorities, not buried in admin.
Appointment Booking & Diary Management
We schedule meetings and calls based on your calendar rules. We also confirm appointments, and send reminders to reduce no-shows and keep your pipeline moving.
CRM Updates & Data Entry
Customer details, call notes, and basic data entry logged into your systems (or ours). Accurate records, ready for handover or follow-up.
First-Line Support & Scripted Responses
We handle common customer queries and basic troubleshooting using your approved scripts. Complex issues are escalated to your team or partners seamlessly.
Cloud-Based Integrations
We work with cloud phones, CRMs, and helpdesk tools to ensure smooth handover and reporting. Less duplicated admin, faster response times.
SLA & Reporting
Choose your preferred responsiveness level. We provide simple SLAs and regular reports on call volumes, response times, and enquiry types so you stay in control.
Who This Is For
- Startups and SMEs wanting a polished customer interface
- Tradespeople and consultants needing reliable call cover
- Retailers and service providers looking to reduce admin
- Businesses scaling without hiring full-time support
Benefits You’ll Notice
✅ Fewer missed calls and faster responses
✅ Better customer experience and higher enquiry conversion
✅ Lower admin burden and reduced hiring costs
✅ Reliable cover during holidays, sickness, and busy periods
✅ Consistent, branded communications that protect your reputation
How It Works
We agree a script and escalation plan. Integrate with your phone and email systems, and start handling calls and messages under your brand. Setup is fast and scalable, typically ready within days, not weeks.
Typical Results
Improved enquiry handling and lower response times within the first month. Calmer teams and clearer sales pipelines. Actionable insights from call and message reporting
Ready to make your business sound bigger, faster, and friendlier? Contact us for a quick demo — we’ll show you how virtual support would work for you.